Frequently Asked Questions​

Most frequent questions and answers

When Will My Order Ship?

We ship out orders every Monday and Wednesday using Canada Post. Shipping estimates may vary slightly depending on delivery location. WEARSOS is based in a small local home! Please keep this in mind and be patient with processing and shipping times.

Within Canada: 3-7 business days.
Within USA: 5-7 business days.

What is Your Return Policy?

Due to the nature of our products, we are currently not offering returns. If your order is damaged, or otherwise not what you expected, please email us at and we will try our best to solve any issues.

What level of Protection does WEARSOS masks provide?

Your WEARSOS mask provides stylish protection for personal, non-professional use. WEARSOS masks provide protection according to the CDC recommendations to wear cloth face coverings to slow the spread of infection and decrease chances of transmission. Learn more about protecting yourself here:

WEARSOS masks do not replace surgical masks, PPE, or N-95 masks and should not be used for these purposes.


WEARSOS was adapted to  serve our community’s need for personal protective masks during the COVID-19 pandemic using up-cycled, donated and locally-sourced materials. Our mission is to serve our community and create stylist, useful masks while maintaining our dedication to sustainability and socially conscious enterprise.
WEARSOS is independently owned and operated within Canada, with 10% of our proceeds going to support the women-run organization RETUS Tours, located in Costa Rica. Please visit our About Us Section for more information. We deeply appreciate your support of small, sustainability-focused businesses like ours.

Can I Wash and ReUse my Mask?

Yes! It is recommended that you hand wash your mask before first-time use. Your mask is made of 100% cotton and can be washed and reused as many times as you like.

How To Wear your WEARSOS

Unlike many other masks on the market, WEARSOS masks go around the back of your head rather than around your ears. This means your mask is more comfortable and can be worn for longer periods of time without irritating your ears.

You’re Out of a particular size or style that I like?

Our masks are hand-sewn from upcycled, donated, and personally-sourced materials.
Because of this, our masks are often one-of-a-kind or in limited supply. That’s what
makes them so special! If you are interested in purchasing a bulk order of a particular style shown on our website, please email

What is my size?

Our WEARSOS masks come in 2 sizes S/M and M/L. S/M will fit most.


Size:Medium/Large-6” height / 9” length (Elastic, 12” top, 8.5” bottom)
Small/Medium-5.5” height / ”8”length.

Refer to the size chart located at the bottom of our site

How Do I Wash my WEARSOS mask?

Hand wash your mask with detergent and warm water. Or Machine-wash on delicate cycle with like colours. Lay Flat to Dry. Do Not Iron.

Best practice to keep in mind:

  • It is recommended to hand wash or launder your mask before initial use.
  • Wash your hands before putting on your mask and after removing it.
  • Make sure the mask fits snug on your face without any gaps. Tie or adjust the strap if available in the model.
  • It’s still best practice to not touch your face when wearing this or other masks.

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